Contact and Call Centre Outsourcing Market Trends Analysis, Growth Prospects, Future Scenario and Key Vendors: Teleperformance, Synnex, Alorica, Atento, Acticall Sitel Group, Arvato, Sykes, TTEC, SERCO GROUP, Xerox Corporation

Global Contact and Call Centre Outsourcing Market Growth Status and Outlook 2019-2024

Contact and Call Centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise’s broad customer management strategies. Contact and Call Center Outsourcing service refers to assigning the Contact Center Outsourcing service of your company to another company with an agreement between both the companies. They hire another company that have experienced, professionally skilled and qualified staff to handle their contact centers and customer services.

This report presents a comprehensive overview, market shares and growth opportunities of Contact and Call Centre Outsourcing market by product type, application, key companies and key regions.

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Companies Profiled in this report includes: Teleperformance, Synnex, Alorica, Atento, Acticall Sitel Group, Arvato, Sykes, TTEC, SERCO GROUP, Xerox Corporation, CGS Inc, Webhelp, StarTek, Grupo Konecta, Carlyle Group (Comdata), Capita, Hinduja Global Solutions (HGS), Transcosmos, Five9, Transcom, HKT Teleservices, Telekom Malaysia (VADS), Invensis Technologies

This study considers the Contact and Call Centre Outsourcing value generated from the sales of the following segments:

Segmentation by product type: breakdown data from 2014 to 2019 in Section 2.3; and forecast to 2024 in section 10.7.

On-Premise Type

Cloud-based Type

Segmentation by application: breakdown data from 2014 to 2019, in Section 2.4; and forecast to 2024 in section 10.8.

BFSI

Retail

Government and Public Sector

IT & Telecommunication

Healthcare and Life Sciences

Manufacturing

Others

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Research objectives

To study and analyze the global Contact and Call Centre Outsourcing market size by key regions/countries, product type and application, history data from 2014 to 2018, and forecast to 2024.

To understand the structure of Contact and Call Centre Outsourcing market by identifying its various subsegments.

Focuses on the key global Contact and Call Centre Outsourcing players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.

To analyze the Contact and Call Centre Outsourcing with respect to individual growth trends, future prospects, and their contribution to the total market.

To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).

To project the size of Contact and Call Centre Outsourcing submarkets, with respect to key regions (along with their respective key countries).

To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.

To strategically profile the key players and comprehensively analyze their growth strategies.

Table of Content:

2019-2024 Global Contact and Call Centre Outsourcing Market Report (Status and Outlook)

1 Scope of the Report

2 Executive Summary

3 Global Contact and Call Centre Outsourcing by Players

4 Contact and Call Centre Outsourcing by Regions

5 Americas

6 APAC

7 Europe

8 Middle East & Africa

9 Market Drivers, Challenges and Trends

10 Global Contact and Call Centre Outsourcing Market Forecast

11 Key Players Analysis

11.1 Teleperformance

11.1.1 Company Details

11.1.2 Contact and Call Centre Outsourcing Product Offered

11.1.3 Teleperformance Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2019)

11.1.4 Main Business Overview

11.1.5 Teleperformance News

11.2 Synnex

11.2.1 Company Details

11.2.2 Contact and Call Centre Outsourcing Product Offered

11.2.3 Synnex Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2019)

11.2.4 Main Business Overview

11.2.5 Synnex News

11.3 Alorica

11.3.1 Company Details

11.3.2 Contact and Call Centre Outsourcing Product Offered

11.3.3 Alorica Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2019)

11.3.4 Main Business Overview

11.3.5 Alorica News

11.4 Atento

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